BIBA 2026 Panel to Tackle Stress and Wellbeing in Claims Handling

Ecclesiastical will host a panel discussion at BIBA 2026, focusing on stress and wellbeing in claims. The session aims to help brokers manage difficult conversations with clients during challenging times. Experts will share practical insights on supporting clients through uncertainty and emotional strain. The event will feature Dr. Simon Moore, Lara Bealing, and Jeremy Trott as panellists. They will explore how stress affects both brokers and clients, and why claims moments often define trust. Research shows that brokers carry a significant mental load when handling distress, conflict, and uncertainty.

The discussion will highlight how claims can reveal deeper truths about behaviour and relationships. Brokers frequently serve as the human anchor for clients in distress. Ecclesiastical argues that combining specialist knowledge with empathy leads to better outcomes and stronger client relationships. The panel seeks to ease pressure on brokers while improving client support. It will demonstrate how a more human approach can protect relationships and deliver better results. Claims experiences often determine whether trust between brokers and clients is built or broken.